All items can be refunded, exchanged or given a credit note. The customer's request for an exchange must be made within 14 days from the date of receipt or collection of the parcel, with the customer paying the return costs. The customer must request a return number from their customer account. Once this number has been obtained, it must appear clearly on the parcel or the parcel will be refused. If the new order is for a higher amount, the user will have to join the payment of the remaining amount to the exchange request. Conversely, if the amount of the exchange is less than the initial amount, the user will receive a refund or a credit note in the form of a code (usable on the site) for the difference. In addition, within seven days, including public holidays, from the date of the order or purchase commitment, the customer has the option of renouncing it by registered letter with acknowledgement of receipt. If this period normally expires on a Saturday, Sunday or public holiday, it shall be extended to the next working day.